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PrintClient Services Representative II
| Company: | FIS Company Profile | Current Opportunities (3) |
| Job Location(s): | Nashville |
| Employment Term: | Regular |
| Employment Type | Full Time |
| Start Date: | As soon as possible |
| Starting Salary Range: | Not Provided |
| Required Education: | Bachelor's Degree |
| Required Experience: | Open |
| Related Categories: | IT - General, Customer Service - General, IT - Operations and Support |
Position Description
Description
The Client Services Representative II is responsible for supporting clients using FIS PayDirect solutions.
Essential Duties and Responsibilities:
- Provides support to diagnose and correct client problems with software or hardware.
- Perform Implementation and Boarding functions
- Work with client on change request submissions.
- Track Service Level Agreements and reporting.
- Provides timely updates to client regarding the issue.
- Coordinates with clients, relationship managers, and appropriate departments to ensure clients are properly services, paperwork is properly executed, and all operational arrangements are in place.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
Complexity of Work: Moderately routine; Client facing abilities required.
Education: Preferred-Bachelor's Degree or skills normally acquired through college education or equivalent experience.
Experience: Requires excellent presentation, writing, organizational, analytical and problem solving skills.
Knowledge, Skills and Abilities:
Ability to take ownership and follow through on client issues to completion.
Skill in troubleshooting and using diagnostic tools.
Skill supporting the sales process.
Skill in research, documentation and testing.
Ability to be client focused.
Ability to communicate effectively verbally and in writing.
Ability to establish and maintain effective working relationships with employees and clients
Ability to engage other departments to resolve a client's issue.
EEO/AA Employer
Job Sales/Business Development
Primary Location US-TN-Nashville TN
Schedule Full-time
Shift Day Job
