The Custom Equipment Specialist is responsible for work that involves collection and distribution of data for custom application performance and expenses for all locations in the custom application business. This position serves as the liaison between the locations and Division Management of the Custom App Intel platform of Power BI and trains employees on how to use the Intel platform to better understand machine efficiency. In addition, this role serves as the key contact for minor custom application equipment vendors alongside the Custom Equipment Manager.

This position is located on-site at Helena's corporate office in Collierville, Tennessee. Traveling up to 15% percent of the time is likely. Travel frequency will depend on vendor trainings, department meetings, trade shows and location visits.

The employee's primary duty must be the performance of office or non-manual work directly related to the management or general business operations of Helena. This also includes the exercise of discretion and independent judgement with respect to matters of significance.

What your day may look like

• Maintains accurate records of custom application equipment coming and going from the locations, ensuring that the machine Pcards for expenses are turned on and off, coordinating with locations to ensure machines are retired from fixed assets and that the proceeds from equipment sales are correctly coded and deposited.
• Audits nearly 1,000 monthly Pcard statements to ensure locations are not being charged by the vendor for repairs that might be under warranty. Manages all disputes with the vendor on unreasonable charges.
• Assists the Field Equipment Specialists and manages the resolution of issues with vendors when warranty is in question as determined by the records kept at the corporate office.
• Communicates equipment status updates to leadership, including the drawdowns on the current budget and manages purchases on unplanned projects with the Division Managers.
• Keeps up-to-date with new technologies and hardware and software within the custom application business to assist Branch Managers with selection of technology options when purchases are made.
• Manages the process with the Field Equipment Specialists and the locations to ensure all of Helena's confidential data and our customer's data has been cleared from computers in all machines that are being sold or transferred before they leave company possession.
• Compiles solutions and negotiates pricing for capital projects related to custom application equipment.
• Serves as a liaison between vendors and field and corporate departments to ensure information is distributed accordingly.
• Creates and maintains the policy for custom equipment rentals.
• Tracks custom equipment rental units and reports the status of completed rentals to leadership.
• Serves as the liaison for new acquisitions and coordinates the onboarding process for all custom application programs, equipment and reporting processes.
• Facilitates supplier relationships to effectively handle supplier issues that impact field locations.
• Serves as the main point of contact for locations with custom application in the absence of the Custom Equipment Manager.
• Provides guidance to locations during the budget process.
• Other work-related duties as assigned by leader.
• Reliable and regular attendance is expected.

Education and experience needed for this position

• Bachelor's degree in agronomy, business or related field is required.
• Two years of experience using heavy equipment is preferred.
• Familiarity with the following custom application equipment manufacturers is preferred: AGCO, CaseIH, John Deere, New Holland, RBR, New Leader and Salford.

Other skills that will help you succeed

• Judgment and problem-solving skills.
• Written and verbal communication skills.
• Customer service skills.
• Ability to set priorities and work on multiple tasks.

Your work environment and the physical aspects of the job

The work environment for this position is a combination of a typical office environment where the noise level is mostly quiet and a manufacturing environment. This position requires you to use your hands for many different tasks and to talk, hear, walk, stand and sit. You may be occasionally required to lift or move up to 10 pounds.

Helena supports individuals with disabilities and reasonable accommodations may be made to enable qualified individuals with disabilities to perform job responsibilities.

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Helena is an equal opportunity employer.